The audience was predominantly Division Commissioners in Hampshire West I was incredibly well looked after - I felt much more on the ball because I travelled down the night before so instead of being 99 miles away I only had 3 miles to travel from the hotel to the training venue before delivering the training and driving home again. It was a leader who helped me set up, that suggested the star layout which worked really well and I will use it again.
I made sure this time to use the scenarios I hadn't previously used e.g number 5 each time to get a different perspective. I included a few items from the L3 training addendum notes on data protection, altered the slide order more and cut a few extra ones, and rotated the examples of challenging behaviour before drawing the commissioner and her attributes. This meant they were much quicker to come up with attributes of commissioners in order to be effective, then we revisited the challenging behaviour post-its. Seemed to flow much better. There were a few Commissioner tutors in the audience and it was really useful having them there, but they hadn't received a copy of the Comms booklet but that is being resolved by the county team.
There were 2 significant questions that came up:
It was interesting how much of the challenging behaviour related to non-compliance especially in relation to willingness to adopt the new programme. The county had printed the feedback forms which I gave out and received some positive comments (shame its not Trainer renewal time) the comments referred to how I had made the scenario's come alive with real experiences. There were a lot of comments about Risk Assessments and we explored the new checklists & the volunteer Code of conduct as tools to gain compliance. There were a couple of comments that the training was just too long.
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| Illustrating the new 5 E's poster and how to craft it together. |
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New Layout - start shape worked really well
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